Life Expectancy Pledge

Neon door entry systems have proven reliability, so how long could you expect a new Neon system to last? Our design team has been designing door entry systems since 1981. Many of those systems installed in the 80’s and 90’s are still in service today. For this reason, we confidently expect that a new Neon system installed today will provide reliable service for at least 20 years.

Neon pledges that, should any of their systems, less than 20 years old, be considered un-repairable, they will provide free technical advice and, if required, on-site assistance to determine why the system is not working and compile a report and plan of how to return it to full working order. This pledge is not dependent on following any prescribed, pre-arranged “Scheduled Maintenance Plan”, nor is it dependent on having had the system commissioned by the manufacturer. Landlords can invoke this pledge at any time if their service provider tells them that a system is ‘not repairable’ within 20 years of installation.